Plan Your Care
Get the information and support you need for planning a visit to Beth Israel Deaconess Hospital–Plymouth
Your Health Care Journey
Scheduling
What To Expect
Let us help you schedule and plan for your care.
Find the specialist who is perfect for you.
Visit a location that’s most convenient for you.
Before Your Visit
What To Expect
Get the latest information on our COVID-19 guidance and restrictions.
Language Assistance & Interpreter Services
BID Plymouth provides medical interpreters for Portuguese, Spanish and American Sign Language for the deaf and hard of hearing.
During Your Visit
What To Expect
Explore dining options for you and your visitors.
BID Plymouth provides interfaith spiritual care and support for patients, their families, visitors, volunteers and staff.
Help your family and friends know when they can visit and what they need to know before visiting.
After You Leave
What To Expect
Learn how to request copies of the medical records from your hospital visit.
Learn how to join our Patient Family Advisory Council to share your opinions and shape the hospital experience for others.
Get answers to your billing questions and request help paying your medical bills if you need it.
Frequently Asked Questions
Work with your doctor to plan for your procedures and any tests or imaging you need before a procedure. Call our central scheduling line at 508-830-2778 to make appointments for outpatient (same day) testing and diagnostic imaging services. Schedulers are available Monday through Friday from 7:30 am to 5:00 pm.
Yes. BID Plymouth provides medical interpreters for Portuguese and Spanish. The hospital also provides American Sign Language interpreters for the deaf and hard of hearing. In the event a patient requires interpreting for another language, a telephone service is available that offers up to 140 languages.
Interpreter services are free and ensure that non-English speaking patients receive the same level of medical care as English speakers, and that deaf and hard of hearing patients also receive the same level of care as all other patients.
The office for interpreter services handles all requests from 9:00 am to 3:30 pm, Monday through Friday. Interpreter services can be reached at 508-830-2400 or 508-944-7041. Nursing supervisors respond to requests beyond regular hours.
To better serve our patients, families, and visitors, we have placed a patient and guest services desk in Urann Lobby.
The desk is staffed by a hospital volunteer Monday through Friday from 8:00 am - 4:00 pm. The volunteer greets visitors and patients, answers questions and provides directions to patient rooms and other areas of the hospital.
In addition, the volunteer provides information regarding community education classes and hospital services. Hotel listings, dining guides and other area-specific information also will be available. If you are using a hospital phone, the patient and guest services desk can be reached at extension 3025.
Your care team is your best resource for any question you have about your condition or care. However, you may want to share your concerns or ask questions from someone else. BID Plymouth’s Ethics Support Committee helps identify, analyze and resolve ethical dilemmas as they arise.
If you have any questions or concerns about the care you or a loved one received at BID Plymouth, please contact our Patient Advocate at 508-830-2521.
Get Started
Take the first step on your journey toward better health.
