- End-of-Life/Serious Illness Conversations and Considerations Programming Inviting the community to learn about the opportunities to make themselves and their loved ones aware of options for informed decision-making and quality of life long before it appears that time is limited.
- Emergency Department (ED) Patient Education
Offering information to people waiting in the ED for treatment who may not know about hospital process, insurance considerations, and reasons for longer wait times.
- Surgical Services Patient Video
Preparing patients for what to expect when preparing for surgery
- BID Talks – Developing content videos of BID-Plymouth clinical professionals speaking on a variety of topics to inform the consumer. Videos will be placed on BID-Plymouth’s website for viewing.
- Institute for Healthcare Improvement (IHI) “Conversation Ready”
Ensuring that BID-Plymouth’s healthcare providers and partners are ready to help seriously ill patients and their families prepare for meaningful, empowering end-of-life choices.
- Delivered community programs on end-of-life conversations and considerations, based on hospice and palliative care patient and family needs, as well as attendee feedback from prior events. The programs were well received.
- Participated in the development of physician and medical staff educational video about how to communicate more sensitively with, and relate to, patients under their care
- Expanded PFAC membership from six community members (of nine total) in fall 2014 to 10 community members (of 14 total) by summer 2017. A subcommittee developed recruitment, selection, and on-boarding processes. Additional PFAC members provide different talents and skills that help to expand community connections and make the PFAC more effective.
Provided feedback to hospital on:
- Community communication needs regarding hospital leadership, safety perceptions, and the need for more primary care physicians
- Parking safety and signage considerations, along with recommended actions for arriving patients and their visitors
- Patient/Family Guidebook, a resource guide for patients and loved ones who have an inpatient stay
- Communication process during an inpatient stay amongst patients, providers and loved ones - “White Board” Project
- Community Health Needs Assessment – a research study conducted in the community to determine perceived health needs
- Use of an on-line patient portal to access own health information – “My Site”
- Facility upgrade plans, such as the Urann Lobby renovation and Emergency Department Facility planning
- Marketing, promoting and re-naming hospital services
- Patient registration and scheduling process
- Patient Advocacy process
- Changes in private provider practices and the community impact