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Beth Israsel Deaconess Hospital - Plymouth


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Our Work



- End-of-Life/Serious Illness Conversations and Considerations Programming Inviting the community to learn about the opportunities to make themselves and their loved ones aware of options for informed decision-making and quality of life long before it appears that time is limited.


Emergency Department (ED) Patient Education

Offering information to people waiting in the ED for treatment who may not know about hospital process, insurance considerations, and reasons for longer wait times.

Surgical Services Patient Video

Preparing patients for what to expect when preparing for surgery

BID Talks – Developing content videos of BID-Plymouth clinical professionals speaking on a variety of topics to inform the consumer. Videos will be placed on BID-Plymouth’s website for viewing.

Institute for Healthcare Improvement (IHI) “Conversation Ready”

Ensuring that BID-Plymouth’s healthcare providers and partners are ready to help seriously ill patients and their families prepare for meaningful, empowering end-of-life choices.


Delivered community programs on end-of-life conversations and considerations, based on hospice and palliative care patient and family needs, as well as attendee feedback from prior events. The programs were well received.

Participated in the development of physician and medical staff educational video about how to communicate more sensitively with, and relate to, patients under their care

Expanded PFAC membership from six community members (of nine total) in fall 2014 to 10 community members (of 14 total) by summer 2017. A subcommittee developed recruitment, selection, and on-boarding processes. Additional PFAC members provide different talents and skills that help to expand community connections and make the PFAC more effective.

Provided feedback to hospital on:

Community communication needs regarding hospital leadership, safety perceptions, and the need for more primary care physicians

Parking safety and signage considerations, along with recommended actions for arriving patients and their visitors

Patient/Family Guidebook, a resource guide for patients and loved ones who have an inpatient stay

Communication process during an inpatient stay amongst patients, providers and loved ones - “White Board” Project

Community Health Needs Assessment – a research study conducted in the community to determine perceived health needs

Use of an on-line patient portal to access own health information – “My Site”

Facility upgrade plans, such as the Urann Lobby renovation and Emergency Department Facility planning

Marketing, promoting and re-naming hospital services

Patient registration and scheduling process

Patient Advocacy process

Changes in private provider practices and the community impact

275 Sandwich Street
Plymouth, MA 02360
(508) 746-2000

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