We Hear You - We’re Here for You
THE BEST CARE STARTS WITH A CONVERSATION
At Beth Israel Deaconess Hospital-Plymouth, we use a simple technique to improve your healthcare – Listening.
That’s right, we found that by simply listening, we can provide you with the healthcare experience that you’ve come to expect from us—and deserve.
From bumps and scratches to delivering babies, advanced testing and surgery to outpatient programs and care, everyone at BID-Plymouth takes the time to listen and to get to know you as a person.
That’s one of the nice things about being part of your community. Our volunteers, employees, nurses, and doctors live in the area and are your friends and neighbors. And, as a member of Beth Israel Deaconess Medical Center, a Harvard Medical School teaching hospital, we are part of the largest healthcare system in the region from Quincy to Cape Cod.
As an organization we are always listening to the needs of our patients to understand fully the medical needs and concerns in order to provide the best possible care. We also listen to the communities we serve to provide the region with hospital-based and outpatient programs that improve the health and wellness of those we serve.
Related, we recently launched an awareness campaign in local and regional newspapers, radio and social media, based on how we listen to you and the community.
The new campaign highlights photos of nurses and physicians from the BirthPlace, Breast Center, Cardiology, Emergency Department, Orthopedics, Inpatients floors, and members of the Patient Family Advisory Council actively engaged in listening to patients or each other. Over the last few years, BID-Plymouth has seen significant patient growth, increasing patient satisfaction scores, and recognition for providing outstanding quality.
Here are just a few notable highlights:
1. Three years in a row with A ratings for patient safety and quality from the Leapfrog Group
2. Achieving a 79% Likely to Recommend patient satisfaction rating from Press-Ganey against a goal of 77%
3. Outstanding Achievement from the American College of Surgeons Commission on Cancer for our Cancer Program
At BID-Plymouth, we hear you and we’re here for you. To learn more, go to: www.bidplymouthlistens.org.