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Excellence in Patient Safety
National designation as a Top Hospital for patient safety and quality
Beth Israel Deaconess Hospital-Plymouth is one of only two hospitals in Massachusetts, and one of only 115 nationwide, to receive “Top Hospital” designation by The Leapfrog Group. The Leapfrog Group is a national, non-profit patient safety advocacy organization. Top Hospital designation is one of the most prestigious distinctions a hospital can receive in the United States.
In order to receive Top Hospital designation, BID-Plymouth had to receive an "A" grade from Leapfrog's annual survey, which was released in October 2016. Also, we had to have "better systems in place to prevent medication errors, higher quality on maternity care and high-risk procedures, and lower readmission rates" than other hospitals.
"For the last two years, BID-Plymouth has received three A ratings for our dedication to providing patients with the highest level of quality, safety, and outcomes,” says John Connolly, MD, Vice President of Medical Management and Chief of Anesthesia. “To now receive the Leapfrog Top Hospital designation is a testament to our programs, employees, nurses, and physicians who work together to ensure extraordinary patient care.”
“Our nurses, clinicians and care providers in all areas of the hospital provide exceptional patient care every day and we are honored to receive the Top Hospital designation for our patient care initiatives,” says Donna Doherty, RN, BSN, MM, Vice President of Patient Care Services and Chief Nursing Officer. “For our patients, this means that they can be assured that their care is in great hands.”
The selection of Top Hospitals is based on the results of the 2016 Leapfrog Hospital Survey. Performance across many areas of hospital care is considered in establishing the qualifications for the award, including:
• At least 75% of medication orders must be made through a Computerized Physician Order Entry (CPOE) system that can alert physicians to at least 50% of common, serious prescribing errors.
• They must have intensive care units managed by dedicated intensivists on duty during the day and, when not on site or available via telemedicine, the intensivist much return pages at least 95% of the time within five minutes.
• They have to comply with Leapfrog's never-event policy for some medical errors. When a never event occurs, the hospital staff has to "apologize to the patient and family, waive all costs related to the event and follow-up care, report the event to an external agency, and conduct a root-cause analysis of how and why the event occurred."
• They have to perform above average on Center for Medicare & Medicaid Services' mortality measures for heart attack, heart failure and pneumonia.
“Being acknowledged as a Top Hospital is an incredible feat achieved by less than three percent of hospitals nationwide,” said Leah Binder, President and CEO of The Leapfrog Group. “With this honor, BID-Plymouth has established its commitment to safer and higher quality care. Providing this level of care to patients on the South Shore and Cape Cod requires motivation and drive from every team member. I congratulate the board, staff and clinicians, whose efforts made this honor possible.”