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Jordan Designated a Distinction Center for Knee/Hip Replacement
Plymouth, MA - Blue Cross and Blue Shield of Massachusetts (BCBSMA) has designated
Jordan Hospital as a Blue Distinction Center for Knee and Hip Replacement. Blue Distinction
Centers for Knee and Hip Replacement are part of the Blue Cross and Blue Shield Association’s
expansion of its Blue Distinction® designation.

“We are at the forefront of these services with some of the best results and lowest complication
rates in Massachusetts for joint replacement,” says R. Scott Oliver, MD, Chief of Orthopedic
Surgery at Jordan Hospital. “We are proud to have achieved the Blue Distinction as another
external indicator of our clinical expertise.”

Jordan Hospital offers comprehensive knee and hip replacement services, with an emphasis on
pre- and post-surgery education for its patients. Jordan Hospital’s orthopedic nurse liaison
program is unique to the region and provides an unparalleled level of patient support for joint
replacement. “There is no question that the patient support we offer improves patient comfort
before and after surgery,” notes Orthopedic Surgeon Joseph Zabilski, MD. “Our overall program
improves clinical outcomes.”

“Improving quality of care is integral to transforming the health care system,” said Dr. John Fallon,
Chief Physician Executive at BCBSMA. “Facilities like Jordan Hospital are helping Massachusetts
achieve this by ensuring patients receive the safest, most effective specialty care.”

The selection criteria used to evaluate facilities were developed with input from a panel of expert
physicians. To be designated as a Blue Distinction Center for Knee and Hip Replacement, the
following types of criteria were evaluated. More information on selection criteria is available on

• Established acute care inpatient facility, including intensive care, emergency care, and a
full range of patient support services with full accreditation by a CMS-deemed national
accreditation organization
• Experience and training of program surgeons, including case volume
• Quality management programs, including surgical checklists as well as tracking and
evaluation of clinical outcomes and process of care
• Multi-disciplinary clinical pathways and teams to coordinate and streamline care,
including transitions of care
• Shared decision making and preoperative patient education

The Blue Distinction designation is awarded by the Blue Cross and Blue Shield companies
to medical facilities that have demonstrated expertise in delivering quality healthcare in the areas
of bariatric surgery, cardiac care, complex and rare cancers, knee and hip replacement, spine
surgery and transplants. The program is part of The Blues® efforts to collaborate with physicians
and medical facilities to improve the overall quality and safety of specialty care.

The additional Blue Distinction Centers for Knee and Hip Replacement designations bring the
nation’s number of Blue Distinction designations to more than 1,600—and this number is
expected to increase in the coming years.

Jordan Hospital

Jordan Hospital is a not-for-profit organization serving 12-towns in Plymouth and Barnstable
Counties. Established in 1901, Jordan Hospital is a full service, 155-bed, acute care community
hospital accredited by the Joint Commission on the Accreditation of Healthcare Organizations
(JCAHO); the Commission of Laboratory Accreditation of the College of American Pathologists;
the American College of Surgeons Commission on Cancer, and the American College of

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts ( was founded 73 years ago by
a group of community-minded business leaders. Today, headquartered in Boston, BCBSMA
provides coverage to nearly 3 million members, 2.5 million in Massachusetts. BCBSMA believes
in rewarding doctors and hospitals for delivering safe and effective care, and in empowering
patients to take more responsibility, become educated health care consumers and become
stronger partners with their doctors. Blue Cross Blue Shield of Massachusetts is an independent
licensee of the Blue Cross Blue Shield Association.

275 Sandwich Street
Plymouth, MA 02360
(508) 746-2000

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